Frequently Asked Questions

We offer FREE standard shipping on all orders over $250, processed and shipped within the continental United States. Orders under $250 have a shipping rate based on the product weight, origin and destination address. Expedited shipping options are available at checkout for an additional fee. Alaska and Hawaii shipping rates may vary.

We ship internationally from our fulfilment centre and deliver to US addresses in 7–10 business days. You’ll receive a tracking number as soon as your order is dispatched so you can follow your package every step of the way.

All delivery timeframes begin from the time your order is processed and shipped from our fulfillment center.

We ship internationally using DHL to ensure your order arrives safely, trackably, and within a reasonable timeframe. We don’t cut corners on shipping because your order matters to us. The shipping cost reflects the real cost of reliable international delivery.

Once your order is placed, here’s what to expect:

1. Immediate Confirmation: You’ll receive an order confirmation email within minutes
2. Processing: Your order is processed within 6 hours during business days
3. Shipping Notification: You’ll receive a tracking number via email once your order ships
4. Delivery: Track your package in real-time until it arrives at your doorstep

Once your order ships, you’ll receive an email or a WhatsApp message with your tracking number and a direct link to track your package in real-time.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay through our secure Stripe payment gateway. All transactions are encrypted and secure.

Yes! You’ll receive an electronic invoice/receipt via email immediately after your payment is confirmed. You can also access and download your invoices anytime from your account dashboard under “Order History.”

You’ll receive an instant email confirmation once your payment is successfully processed. This email includes your order number, itemized receipt, and payment confirmation.

Absolutely. We use industry-standard SSL encryption and partner with Stripe, a PCI-compliant payment processor trusted by millions of businesses worldwide. We never store your complete credit card information on our servers.

Yes! Enter your promo code at checkout in the “Discount Code” field before completing payment. Only one code can be used per order. Sign up for our newsletter to receive exclusive discount codes and special offers!

Yes, but timing matters:

• Change Order: Contact us within 6 hours of placing your order or call our customer service team
• Cancel Order: If your order hasn’t shipped yet, we can cancel it for a full refund. Once shipped, you’ll need to follow our standard return process

We offer a hassle-free 30-day return policy:

• Items must be unused, in original packaging, and in resellable condition
• Simply contact us to initiate a return
• Return shipping is FREE for defective or wrong items
• Refunds are processed within 5-7 business days of receiving your return
• For orders shipped from our international fulfilment centers, we are unable to accept returns for change of mind, but we will always work with you to resolve genuine issues.

We sincerely apologize if this happens! Please contact us within 48 hours at info@mainmarketonline.us with:

• Your order number
• Photos of the damaged/wrong product
• Brief description of the issue

We’ll arrange a FREE replacement or full refund immediately, including return shipping at no cost to you.

Once we receive your returned item, refunds are processed within 5-7 business days. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or card issuer.

Your wishlist is a convenient way to save products you love for later! Simply click the heart icon (♥) on any product to add it to your wishlist. Access your saved items anytime from:

• The heart icon in the header (desktop/mobile)
• Your account dashboard under “My Wishlist”

Perfect for creating gift lists, tracking favorites, or saving items until payday!

No, you can checkout as a guest. However, creating a free account lets you:

• Track orders easily
• Save your wishlist
• Store shipping addresses
• View order history
• Get exclusive member discounts
• Enjoy faster checkout

Yes, always. We have sourced and sold these products since 2018 and work directly with trusted suppliers. We do not sell counterfeits or grey market goods. If you ever receive something that doesn’t meet your expectations, contact us and we’ll make it right.

Apply to wet hair after shampooing. Work through evenly from roots to ends, leave on for 3–5 minutes, then rinse. Use with every wash for consistent results. Color gradually restores over 2–4 weeks of regular use.

Yes. Buying two tubes of Youthair in one order saves you on shipping since both ship together. See our bundle offer on the product page. For larger orders, contact us directly and we’ll work something out.

Possibly. We are continuously expanding our catalog based on what our customers need. Send us a message through our contact page and tell us what you’re looking for — if we can source it authentically, we will.

We’re here to help!

• WhatsApp Chat Us: on our page (Response within 24 hours)
• Hours: Monday – Friday, 9 AM – 6 PM EST
• Response Time: Most WhatsApp chats are answered within 6 hours during business days

Our corporate office is registered in Wyoming, with fulfillment operations in Delaware and other international facilities. This allows us to serve you quickly no matter where you are in the United States.

We’re currently an online-only retailer, which allows us to offer you premium products at better prices by eliminating storefront overhead costs. All savings are passed directly to you!

Yes, we ship internationally.