Shipping Policy

Last Updated: July 4, 2026

At MainMarket Online, operated by AfriGlobal Commerce LLC, we’re committed to getting your premium beauty products to you quickly and safely. Please review our shipping policy below.

1. Shipping Locations

We ship to addresses in the United States, including all 50 states and Washington, D.C.

Please note: we are unable to deliver to P.O. Boxes or APO/FPO military addresses — our carrier (DHL Express) requires a physical street address and a signature on delivery.

2. Shipping Costs

Shipping is calculated at checkout based on the weight of your order and is always shown clearly before you pay — no surprises.

  • All orders are delivered by DHL Express International
  • Typical shipping for a 1–3 bottle order: approximately $45–$55
  • Shipping is charged per shipment, not per item — adding extra bottles to your order barely changes the shipping cost, so bundles are by far the best value

3. Processing Time

Orders are typically processed and handed to DHL within 1–2 business days (Monday–Friday, excluding holidays).

You’ll receive an email confirmation when your order is placed and another email with your DHL tracking number as soon as it ships.

4. Delivery Time

Estimated delivery: 7–10 business days from the day your order is dispatched.

  • Orders are fulfilled from our international fulfillment center and delivered by DHL Express, door to door
  • Full DHL tracking is provided so you can follow your package the whole way
  • Business days exclude weekends and public holidays

Important: delivery times are estimates and not guaranteed. Delays may occasionally occur due to customs processing, weather, or carrier issues beyond our control.

5. Order Tracking

Once your order ships, you’ll receive:

  • Shipping confirmation email with tracking number
  • Direct link to track your package in real-time
  • Estimated delivery date

You can also track your order by:

  • Logging into your account at mainmarketonline.us
  • Clicking “Order History” to view tracking information

6. Shipping Carriers

All orders are shipped with DHL Express, one of the world’s most reliable international express carriers, with end-to-end tracking and signature-confirmed delivery.

7. Shipping Address

Important: Please ensure your shipping address is accurate and complete.

  • We ship to the address you provide at checkout
  • We cannot be responsible for orders shipped to incorrect addresses provided by you
  • Address changes must be requested within 6 hours of order placement
  • Once shipped, addresses cannot be changed – contact the carrier directly

P.O. Boxes:

  • Standard shipping available to P.O. Boxes
  • Express shipping NOT available to P.O. Boxes

8. Multiple Items/Split Shipments

If you order multiple items:

  • We make every effort to ship all items together
  • In some cases, items may ship separately from different warehouses
  • You’ll receive separate tracking numbers for each shipment
  • You will NOT be charged additional shipping for split shipments

9. Delivery Issues

Package Marked “Delivered” But Not Received:

If tracking shows “delivered” but you haven’t received your package:

  1. Check with neighbors or household members
  2. Look around your property (porch, garage, mailbox)
  3. Verify the delivery address on your order confirmation
  4. Check with your building management (for apartments/condos)
  5. Wait 24 hours (sometimes carriers mark “delivered” prematurely)
  6. Contact the carrier using your tracking number
  7. Contact us at order@mainmarketonline.us if still not located

Note: We are not responsible for packages marked as delivered by the carrier. However, we’ll work with you to file a claim with the carrier.

Damaged Packages:

  • Inspect packages upon delivery
  • If packaging is damaged, note it with the carrier or take photos
  • Contact us within 48 hours with photos of damage
  • We’ll arrange a replacement or refund

Delayed Shipments:

  • Check tracking for updates
  • Allow 1-2 extra days beyond estimated delivery before contacting us
  • Contact us if your package hasn’t arrived within 7 business days of shipment

10. Shipping During Peak Seasons

During peak shopping periods (Black Friday, Cyber Monday, holidays):

  • Processing times may be slightly longer (up to 24 hours)
  • Carrier delays are more common
  • We recommend ordering early to ensure timely delivery
  • Express shipping is recommended for time-sensitive orders

11. Refused or Returned Shipments

If you refuse delivery or a package is returned to us:

  • Original shipping charges are non-refundable
  • You may be responsible for return shipping costs
  • Refunds will be processed minus shipping costs once package is received
  • Contact us before refusing delivery to discuss options

12. Incorrect Items or Missing Products

If you receive the wrong item or are missing products from your order:

  1. Contact us immediately at order@mainmarketonline.us
  2. Provide your order number and description of the issue
  3. Include photos if applicable
  4. We’ll ship the correct item(s) at no additional cost
  5. We’ll provide a prepaid return label for incorrect items

13. Order Modifications After Shipping

Once your order has shipped:

  • We cannot change the shipping address
  • We cannot add or remove items
  • We cannot cancel the order
  • Contact the carrier directly for delivery changes (they may offer hold at location, signature requirements, etc.)
  • You may refuse delivery or return the order once received

14. Customs and Import Duties

Because your order is dispatched from our international fulfillment center, U.S. Customs may assess import duty, taxes, or a customs processing fee on your shipment.

  • These charges are determined and collected by DHL or U.S. Customs — not by us — and are the recipient’s responsibility. For typical orders they are around $20, and many shipments incur no charge at all.
  • Any such charges are separate from the product price and shipping you pay at checkout.
  • If a package is refused because duties were not paid, Section 11 (Refused or Returned Shipments) applies — original shipping is non-refundable and carrier return or disposal fees may be deducted from any refund.

Unsure what to expect before ordering? Email us at info@mainmarketonline.us — we’re happy to help.

15. Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

AfriGlobal Commerce LLC
d/b/a MainMarket Online
Email: info@mainmarketonline.us
Hours: Monday – Friday, 9 AM – 6 PM EST
Response Time: Within 24 hours during business days

We’re here to ensure your order arrives safely and on time!

This Shipping Policy is effective as of July 4, 2026 and may be updated from time to time. Please check this page periodically for changes.

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